Your direct line to us
Your analyzer is manufactured and installed to the very highest standards so you can depend on it to perform to your exact requirements. But very occasionally, your analyzer may develop an issue and when that happens you can depend on Elementar to be there for you. We are available to offer you all the advice and support you need to get you instrument back running at peak performance. At Elementar UK, our fully trained engineers are available to support you over the telephone, via email and using a remote connection to diagnose your issue and provide the best guidance for a rapid solution. Should you need fruther support, our team of engineers are available to bring their expertise to your facility.
Prompt telephone support
If you need help, our qualified and regularly trained engineers are ready to support you with both application and technical related issues. You can contact our experts quickly and easily by phone. In the UK, please call +44 (0) 161 488 3660. If you are outside the UK, please contact your local Elementar representative which you can find in our overview of our worldwide contacts.
Remote diagnostics for OES
In industry the focus is on uninterrupted service. Therefore, you can rely on us for advice and immediate support from our telephone customer service. Thanks to our cloud solution we can read and interpret error messages from your OES instrument by remote diagnostics to restore optimal conditions as quickly as possible.
Tracked email support
Elementar UK operate an online ticketing system to ensure that any support request that you place with us is handled rapidly and that a complete solution is achieved. You can open a support ticket using the link below. Once you open a ticket, you will receive an automated response with your ticket reference number and the ticket will be assigned to the next available engineer.
IRMS support portal
The IRMS support portal offers assistance for any issues that may arise while working with your Elementar IRMS instrument. Here you can find user manuals and online documentation as well as our knowledge database.
Elementar UK Opening Hours
Please note that Elementar UK working hours are as follows and any email received outside of these hours will be dealt with the next working day. All times are UK time.
Monday - Thursday | 9:00 - 17:00
Friday | 9:00 - 12:30