Bringing our knowledge to your lab
If your instrument develops an issue or perhaps you want to make sure that your instrument continues to operate in peak condition, then our engineers are available for callouts to your laboratory. Our engineers routinely carry stock of common parts and consumables ensuring that they are able to resolve issues rapidly and they will always carry out their work to a high professional standard.
Fully trained engineers at your disposal
Elementar UK have fully trained support engineers ready to support our customer with any technical or application query. Should you encounter any problems with one our products, our engineers are happy to travel to your location to deliver a rapid resolution to your issue and bring your instrument into good working order. If your laboratory requires a rapid response in the case of breakdown then purchasing one of our maintenance agreements will ensure a priority response. Our engineers are also available to perform routine preventative maintenance work on all of our products ensuring that any issues are dealt with before they cause any serious problems.
If you need support with an instrument based in the UK, please visit our customer support portal where you will find our knowledgebase documents and an online ticketing system.
If you are not in the UK, then please find your local Elementar representative using our Contact Us page