Your direct line to us
In industry the focus is on uninterrupted service. Therefore, you can rely on us for advice and immediate support from our customer service. Our technical customer service provides support for questions on all technical issues relating to our analyzers. We also support you with the relevant on-site service if required.
Prompt telephone support
If you need help, our qualified and regularly trained personnel supports you with both application and technical related issues. You can contact our experts quickly and easily by phone. In Germany, please call +49 06184 9393-220. For other regions, please find your responsible contact in the overview of our worldwide contacts.
Remote diagnostics for OES
In industry the focus is on uninterrupted service. Therefore, you can rely on us for advice and immediate support from our telephone customer service. Thanks to the cloud solution of the lyticOS® Software Suite we can read and interpret error messages from your OES instrument by remote diagnostics to restore optimal conditions as quickly as possible.
IRMS support portal
The IRMS support portal offers assistance for any issues that may arise while working with your Elementar IRMS instrument. Here you can find user manuals, online documentations and our IRMS knowledge database. In addition, the support portal offers you a ticketing system, so you can easily report potential problems and receive a response from our specialists as soon as possible.